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Customer Support


Context Help

If you feel lost inside our web hosting Control Panel, the first thing you should do is press the Help button, which is visible on each and every page. A context menu will open. It offers thorough info about all the operations that you can perform on the given page. Each popup opens on the very same page so that you can swiftly get back to your work.

Video Tutorials

We have a huge variety of educational videos describing how to work with our hosting Control Panel. They're created for those of you who would like to see how things are being done rather than only reading articles. Thus, anyone can swiftly find their way around our hosting Control Panel by merely watching our step-by-step tutorial videos.

F.A.Q.

If you can't discover the answer you need, take a gaze at our comprehensive FAQ section, which contains questions asked by real people and offers practical solutions. We frequently update our Frequently Asked Questions section with new questions & answers so as to cover all the new additions and innovations related to our web hosting platform.

Ticketing System

If you still can't find the answer you need in the FAQ database either, you can get in touch with our great team of tech support engineers available 24/7/365 and ready to help you with any question. Each support ticket you submit will be answered in less than one hour (the average support ticket response time is approximately 20 minutes), so you won't have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 318790

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com